Shipping policy

Shipping Policy

Last updated: [12.01.2026]

Thank you for shopping with [MaxShop]. Please read our Shipping Policy carefully to understand how and when your order will be delivered.

Order Processing Time

All orders are processed within 4–8 business days (excluding Sundays and public holidays).

Orders placed after 6:00 PM IST or on non-working days will be processed on the next business day.

Processing time may be extended during high-demand periods, sales, or unforeseen circumstances.

Shipping Time & Delivery Estimates

Once dispatched, delivery typically takes:

  • Metro cities: 3–5 business days

  • Non-metro / remote areas: 5–8 business days

Delivery times are estimates and may vary depending on courier partner, location, weather conditions, or other factors beyond our control.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout

  • We reserve the right to revise shipping charges at any time without prior notice

Cash on Delivery (COD)

  • COD is available on eligible pin codes only

  • COD availability is subject to verification

  • We reserve the right to cancel COD orders that fail verification

Refusal to accept COD orders without a valid reason may result in restriction of future COD orders.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

Tracking information may take up to 24 hours to update after dispatch.

Delayed or Lost Shipments

We are not responsible for delays caused by:

  • Courier partner issues

  • Incorrect or incomplete delivery address

  • Natural disasters, strikes, or force majeure events

If your order appears lost in transit, please contact us and we will assist you as per courier policies.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate.

We are not responsible for:

  • Delays or non-delivery due to incorrect address or contact information

  • Orders returned due to failed delivery attempts

Re-shipping charges may apply in such cases.

Damaged or Faulty Items During Shipping

If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photo or video proof.

Eligible cases will be handled as per our Replacement Policy. We do not accept returns or offer refunds.

International Shipping

Currently, we ship only within India.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.